Service & Repair
Sumo technologies provide a range of services and not just for products we sell. This can be for an individual device, for multiple devices, or as part of an ongoing service agreement. For more information why not visit our dedicated service website, click on the spanner to go there:
Repairs
Computer Hardware is an expensive asset and keeping that asset functioning is both an operational and financial imperative. But it is not just about extending the life of products, it is also about reducing our impact on the environment. Sumo Technologies takes its environmental responsibility very seriously by utilizing our extensive expertise in the supply, service, and repair of computing products we strive to reuse out of date products, repair broken products, and put these to use where we can. In our service centre we have a part reclamation station where unrepairable equipment is stripped down and components harvested for use in repairs. We have other methods to make reclamation and reuse possible, for example our Data Destruction Service, whereby Sumo Technologies provide certified data destruction for disk drives, allowing them to be reclaimed and reused once the data has been destroyed and the disk reformatted. We invite you to play a part in this initiative by engaging Sumo Technologies to repair your products rather than replace, upgrade your products rather than buy new, or by allowing us to reclaim components from your unserviceable equipment to keep your other equipment functioning. Read more about this in our ITAD section. Service contracts can be configured to your specific service level requirements and range from a repair contract for a batch of devices, through to a complete managed service (ITAM), where Sumo Technologies will take on the responsibility for the servicing, repair, and refresh of all your mobile devices. We'll even repair a single device if that's what's required. To find out more call our offices or email info@sumotech.com, to fill out the enquiry form below.
Destruction
The management of data is a perennial problem for all organisations, not least of which the security required to protect data falling into the wrong hands. Which is why Sumo Technologies have developed a data destruction service that removes some of the headache associated with the safe disposal of redundant data. Just register your request on our website and you will be sent an authorisation number and a quotation. Then print and attach the labels we send you, package up your drives, and ship them to us. Once received all drives are logged and a confirmation sent back to you that these have been received. They are then processed to digitally eradicate any data and evidence of that data. Once completed you are issued a unique certificate and the drives are disposed of as you have requested, this can be to return the drives to you or to resell the drives on your behalf. Because the process is digital and does not involve the physical destruction of the drive there is no environmental impact. Even the certificates themselves are not printed but emailed to you as a PDF.
Disposal (ITAD)
IT asset disposition (ITAD) focuses on the reusing, recycling, repurposing, repairing, or disposing of unwanted IT equipment in a safe and environmentally responsible way. The objective of ITAD is to minimise or even eliminate sending electronic waste, or e-waste, to landfill, helping keep waste such as plastics and heavy metals out of the environment. Although your organisation may have a systematic replacement cycle for electronic equipment, the decision of whether to refurbish, resell, recycle, or dispose of your business equipment must be made, and the overhead of doing so still has to be addressed. At Sumo Technologies we have carried out this process in our service centre for decades; harvesting the serviceable components of devices that cannot be repaired and using these to repair others. We even have a name for this 2-4-1, which in short is taking two devices of the same model and specification and making one device out of it. Our ITAD process is simple yet effective: 1. A device is received and graded. 2. All data on the device is electronically destroyed, with the original owner receiving a report and certificate of destruction as proof. 3. Where possible devices are repaired and refurbished. 4. If this isn’t possible then the device is harvested for all serviceable components or those that can be returned to a serviceable condition. 5. Recyclable materials are recovered from the device. We are then left with: • Refurbished devices: these can either be sold or repurposed by the originating company. • Recovered components: that will either be used in the refurbishment process or sold. • Recyclable materials: which can be disposed of to the appropriate recycling outlet. • Waste: Unfortunately, until electronic devices are designed with recycling in mind there will always be waste at the end of the process, ideally this will be incinerated in a facility that repurposes the heat/energy created, or it goes to landfill. The goal of ITAD is to reduce the volume of this as far as is possible.
Management (ITAM)
IT Asset Management goes a step further than ITAD in that it encapsulates the entire life cycle of your technology assets. Beginning with planning, the ITAM lifecycle typically involves the planning, procurement, deployment, maintenance, retirement and disposal of your IT assets. This can include hardware, software, and cloud resources. ITAM is normally the domain of hyper-organisations that operate across multiple locations, with thousands of users and devices, and the people who provide ITAM as a service normally fit a similar profile. At Sumo Technology we believe ITAM should also be made available to smaller businesses that have the same issues as the big brands but on a smaller scale, and with a smaller budget to deal with them. Which is why Sumo Technologies have come up with an offering tailored to the demands of smaller companies and we call this the Sumo Advantage. The Sumo Advantage is designed to take control of the health of an organisation’s user devices at both the strategic and tactical level. Support, service, and repair of these products is then provided in a proactive rather than reactive manner by taking a long-term view of product lifecycles and determining the impact of potential hardware or operating system changes. The objective is to keep our devices in use as long as practical as well as handling with day-to-day product failures or breakages.
Service Enquiry
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